The Experience Client

Learn about the Experience Client, how to clear PopFlow queues, force end PopFlow executions, and more!

Last published on: July 30th, 2024

About The Experience Client

This article explains the “Experience Client” icons and how to navigate its features and functionality.

 

Icon/Screen Description

A screenshot of a phone Description automatically generated

The screenshot shows the client application embedded in your Oracle or Zendesk CRM Platform, known as the Experience Client. This client establishes a direct connection with your Experience Cloud instance and uses features from Experience Cloud to facilitate workflows at your CRM User/Agent desktop. 

 

Note: The appearance of the client can have different views based on the active Experience Cloud features:

 

 

 

 

 

 

Click The information or PopFlow Logo to open the Information Panel.
The version of the Client

 

The Information Panel

The following information is shown when selecting the ℹ️ icon.
 

Icon/Screen Description

The Experience Client Information Pannel details your current Experience Client Library Version, Connectivity, Assigned Topics, Runtime Status, and Force End and/or Clear Queue options.

 

The version of the client library
A close-up of a message Description automatically generated Connectivity Status
A close up of a text Description automatically generated

The number of events the client is listening for can include CTI events, such as phone calls and emails, or CRM events, such as ticket assignments.
A white background with black text Description automatically generated Outlines the number of popflow executions currently in progress or actively queued.
 
This button is meant for use when a workflow is running and the user wants to terminate it. This action cannot be undone.
The "Clear Queue" button removes events from the queue. Clicking this button will clear the queue and prepare the system for new workflows. There is no way to undo this action.