What's included in this release?
The OpenMethods Summer 2022 release includes notable updates to the Harmony and PopFlow products.
- 🆕 Cisco Agent Device Selection for Agent Adapter & Harmony Media Bar (BUI) users whom integrate with Cisco. Learn more here.
-
🆕 NICE inContact Integration Enhancements
- Queue Adapter Cache: Updates to queuing logic within NICE inContact. Read more about the logic and process here.
- Queue Adapter Persistent Queue: New support for Persistent Queue, learn how to enable it here.
-
Enable (ACW) After Call Work State is a new agent status manually selected to enter after call work in the Harmony Media Bar. Learn more about ACW here.
Fixed Issues✌️
In addition to all the new feature(s) we developed, we also fixed the following issues:
| Product | Description |
|---|---|
| Harmony |
|
| Config Server |
|
| PopFlow |
|
Want to learn more?
Curious to see what new features, functionalities, bug fixes, and security enhancements you gain when you upgrade from your current version of OpenMethods Experience Cloud to the latest-and-greatest version? Use this article to learn about all all the great product enhancements an upgrade provides.
Choose your Experience Cloud version
What version of OpenMethods Experience Cloud do you currently have?
THIS RELEASE IS CURRENTLY END-OF-LIFE
Version 6.5 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.
End of Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/65-eol-announcement
OM End of Life Policy - https://docs.openmethodscloud.com/policies/product-lifecycle-eol-policy
What version are you upgrading to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Addition of SOAP activities
- Enhanced Test Harness for easier testing and verification of new PopFlows
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
- New PopFlow activity to trigger call recordings in Harmony
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- DTMF Dial Pad enhanced with a new text box that allows for alphanumeric entry via keypad or directly in the on-screen text box.
- View real-time agent status to check agent availability
- Full visibility and control over Oracle Chat Agent functions
- A new agent status allows agents to enter After Call Work (ACW)
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
Learn more about the bug fixes for each release by checking out our release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
THIS VERSION IS CURRENTLY END-OF-LIFE
Version 6.6 is currently in the end-of-life cycle. Please upgrade to the latest version of OpenMethods Experience Cloud.
End-of-Life Announcement - https://docs.openmethodscloud.com/en_US/policy-announcements/66-eol-announcement
What version are you upgrading to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Addition of SOAP activities
- Enhanced Test Harness for easier testing and verification of new PopFlows
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
- New PopFlow activity to trigger call recordings in Harmony
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- View real-time agent status to check agent availability
- Full visibility and control over Oracle Chat Agent functions
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
Learn more about the bug fixes for each release by checking out our release notes here.
Looking for Additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional Info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
CONTROLLED RELEASE
Version 6.8 was a controlled release focused on delivering NICE inContact CTI Integration Support.
To fully take advantage of the features and functionality in version 6.8, we recommend upgrading to version 6.9.
What version were you looking to upgrade to?
PopFlow
PopFlow has undergone a series of enhancements to make it easier to search, configure, and manage your workflows.
These enhancements include:
- Preview Feature: Secure server-side API calls with AppConnector
- Streamlined and updated UI
- Enhancements to Pop Search & Select
- Ability to add Harmony context for custom events
Here's a sneak peek of how some of the new updates and enhancements:
PopFlow AppConnector (Preview Feature)
Streamlined PopFlow UI
Harmony
The Harmony enhancements and improvements provide greater visibility and control of your Oracle and telephony platforms within the Harmony Media Bar.
Here are a few of the notable improvements:
- A new agent status allows agents to enter After Call Work (ACW) for NICE inContact
Integrations
- NICE inContact integration now a fully-supported integration with OpenMethods Experience Cloud.
- Cisco Device Selection allows agents to select their preferred when logging into Harmony Media Bar, and also allows agents to switch devices. This provides agents with a greater deal of flexibility as they move shifts, office spaces, and work locations.
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud releases here.
What version were you looking to upgrade to?
PopFlow
AppConnector (Preview Feature)
AppConnector is a new PopFlow feature that allows external API server-side calls using user-configured application connections. API application connections can be built and secured to connect to the source you want to reach, and can be securely reused within any of your PopFlows.
You can learn more about the App Connector feature, how it secures your data in transport, & most notably, how to receive early access to the preview here. Don't miss out on a chance to become a preview user and help provide feedback and recommendations for the new feature!
Security
Bug Fixes
For a more detailed list of bug fixes, check out our previous release notes here.
Looking for additional info?
Learn more about the iterative OpenMethods Experience Cloud release here.
Feel free to send us a feature request so we can continue making our software a product you love to use.
If you have additional questions and would like a demonstration of the latest release. Please get in touch with the OpenMethods care team or Contact 310-896-4900.
To learn more about our Support and Care, please visit our Support Page or access the Client Portal.